Terms & Conditions
GENERAL TERMS AND CONDITIONS OF SERVICE
The following General Terms define the conditions under which the contracting party/customer/client (hereinafter referred to as: Client) uses the services of Luxury Croatia Retreats sal mare d.o.o., represented by the director Hrvoje Parlov (hereinafter: Travel Agency).
When accessing, using or obtaining any content or service through our office or through our web site, the Client assumes all the obligations arising from these terms and conditions.
For reservations where accommodation services are offered, Travel agency contractually performs as an Intermediary, while in the cases in which it organizes the provision of additional services, Travel Agency acts as the Organizer.
Sal mare d.o.o.
Drage Markovića 58
21 209 Kučine, Mravince
Phone: +385 95 397 5437
E-mail: [email protected]
TERMS OF RESERVATION AND METHOD OF PAYMENT
When reviewing the contents or services through our web site (www.luxurycroatiaretreats.com), the client has all relevant information regarding the selected service, and he is obligated to provide all the information required by the reservation process.
By accepting these conditions, the Client confirms that he is aware that there is no single model of payment for services offered. The payment model/s are specified for each and every individual service with which the Client will be informed on the Travel Agency’s website while creating a reservation.
Upon arrival, the Client is obliged to submit a payment confirmation for the paid service (the confirmation of reservation received via e-mail or on the Travel Agency’s website) if it is paid in full before the arrival. If the Client chooses the payment model in which he pays a part of the price on the day of his arrival, he will pay the predetermined amount upon arriving in his accommodation unit.
The reservation is binding but refund of the entire amount is possible if the reservation is canceled within 48 hours of the reservation confirmation - provided that there are at least 60 days left until the arrival date. Payment in the amount of 40% of the agreed accommodation price is required at the reservation, after which the reservation is confirmed, the contract with the owner is concluded and these General Business Terms and Conditions, which make a constituent part of the villa rental contract is accepted. After the completion of the reservation process and payment LUXURY CROATIA RETREATS shall send a written reservation confirmation by email and it represents a Rental contract concluded with the owner. The rental contract is considered concluded at the moment when LUXURY CROATIA RETREATS receives the paid advance amount.
For the rest payment (60% of the agreed accommodation price) all payment methods like for the advance payment are permitted. The payment by credit cards and bank transfer has to be made no later than 60 days before the arrival to the villa so that Luxury Croatia Retreats has enough time for forwarding the payment to the owner.
Free cancelation iin exceptional situations
There are no refunds for reservations canceled within 60 days prior to arrival, except in exceptional situations.
Exceptional situations are: death, natural disasters. Inability to travel due to health.
PRICE OF SERVICE
The basic service includes the basic price of the accommodation unit as described in the price list on the on the page of a selected vacation rental.
Owners of certain vacation rentals have the right to require the calculation of surcharge for certain additional services, such as: final cleaning, insurance and one-time registration.
Vacation rental owners have the right to require you to pre-pay a security deposit that serves solely for the purpose of insuring the owner against any damage, unpaid additional services, etc. which you may have during your stay.
The amount of the surcharge and the type of additional service will be visible on the reservation confirmation issued by the Travel Agency.
Travel Agency and the vacation rental owner will inspect the accommodation unit. If possible, the inspection will be carried out before the Client leaves the property on the day of his departure to determine the condition of the accommodation unit, and in case of damage, determine and collect the fee. However, if this is not possible due to early/late departures of the Client, the inspection will be performed without the presence of the Client on the day of departure, and the compensation for any damages will be made no later than one week after departure.
If the damage determined exceeds the amount of the security deposit, the Client is responsible for the full cost of the damage.
By confirming the reservation, the Client agrees that, in the event of a non-existent security deposit obligation, the Client will pay compensation for any damages on the spot.
There are services which are offered that are not included in the basic price, but can be performed with the prior announcement to the Travel Agency, with additional payment to the service provider. For such services, the Client pays on the spot, in cash, in accordance with the payment instructions specified in the offer by the Travel Agency.
All prices are published in Euros and the Travel Agency reserves the right to change those prices. The Travel Agency guarantees for the price of accommodation unit specified when the reservation is created.
The prices stated in the Travel Agency’s offer are determined in accordance to the agreement between the Travel Agency and vacation rental owners and/or service providers. Those prices do not have to correspond to the prices published in the vacation rental in which the Client is residing, and any difference in price can not be the subject of a complaint.
TRAVEL AGENCY AND CLIENT RIGHTS AND OBLIGATIONS
All services offered by the Travel Agency are advertised on the basis of the information received from the service provider and/or vacation rental owner, and it is the Travel Agency’s duty to provide the Client with all relevant information about the services published.
In cases when it acts as an Organizer, the duty of the Travel Agency is the care for the implementation of reserved services, and the care for the rights and interests of the Client. As the Organizer, the Travel Agency will fulfill all these obligations completely, not including case of exceptional circumstances that are unexpected, extraordinary and unpredictable (e.g. natural disasters, death, serious illness, etc.).
CHANGE OR CANCELLATION OF RESERVATION
In case of exceptional circumstances, the Travel Agency reserves the right to change the reservation.
The Travel Agency reserves the right to make changes to reservations, but only on the condition that the Client is informed in a timely manner and that the replacement reservation is of the same or higher category and that the price of the replacement reservation corresponds to the price at which the Client confirmed the reservation.
In case of not being able to replace the paid reservation, the Travel Agency reserves the right to cancel the reservation, with prior notice to the Client, before the usage of the service begins. The Travel Agency guarantees the return of the full amount paid, where the Client has no right to claim damages from the Travel Agency.
Any change or cancellation of a reservation can be made by the Client, only in writing, to the Travel Agency and in accordance with the terms of the reservation change/cancellation that are presented to the Client for each individual accommodation unit/service when creating a reservation on the Travel Agency’s website. Terms of change/cancellation can vary for individual services or accommodation units.
LIABILITY FOR DEFICIENCIES OR DAMAGE
If the Client detects any problems (defects, damages, deficiencies or differences from the reserved service) on arrival, he shall immediately report to the Travel Agency in order to avoid misunderstandings after the expiration of the reservation period or during the inspection of the vacation rental.
By confirming the reservation, the Client agrees that in the event of any defects in the paid and used service his claim will be exclusively to the service provider/vacation rental owner, and not to the Travel Agency.
By confirming the reservation, the Client is obliged, if he causes any damage, to pay all damages caused to the service provider/vacation rental owner on the spot.
The following rules are prepared according to the instructions of the vacation rental owners and they express their will.
The client is obliged to comply with the household rules within the accommodation unit, and when arriving at the destination, cooperate with vacation rental owners in accordance with the conditions of the reservation and security conditions.
When choosing a accommodation unit and creating a reservation, the Client is obliged to notify the Travel Agency without any delay, of the intention to have more persons in the accommodation unit than the stated capacity. The possibility of accepting more persons than the capacity states, depends exclusively on the good will of the vacation rental owner, which does not exclude the possibility of additional payment for additional persons.
If the service provider determines at any time, that the number of persons residing in the vacation rental is higher than the stated capacity, without his approval, the services provider has the right to cancel the reservation, in which case the Client has no right to a complaint or refund of the paid amount.
The Client can not bring a pet into the accommodation unit without prior notice to the Travel Agency or vacation rental owner, otherwise the vacation rental owner reserves the right to deny the reservation.
When booking an accommodation unit, the Client is obliged to clean the accommodation unit before departure, which includes washing and stowing of dishes, removal of garbage from the so that the vacation rental is returned tidy to the owner.
In the case of not fulfilling these obligation, the Travel Agency shall not be obliged to accept the Client’s remarks on the quality of the booked accommodation unit or services.
Each Client who chooses to organize his vacation through the Travel Agency does not need to pay the residence tax.
SUBMISSION OF COMPLAINTS
A client who has made a reservation through the Travel Agency, as a contracting party, has the right to file an objection.
The complaint is submitted by mail to Luxury Croatia Retreats - Sal mare d.o.o., Drage Markovića 58, 21 209 Kučine, Mravince or by e-mail The Travel Agency is obliged to reply within fifteen days from the date of receiving the complaint.
The Client is obliged to fully cooperate with the Travel Agency and the Service Provider and/or vacation rental owner when considering the objection, and the Client is obliged to provide additional information and evidence to the request of the Agency for the purpose of successfully resolving the complaint.
The client does not have the right to refuse the reserved service on his own initiative (leave the accommodation unit before the end of reserved period or refuse a service reserved through the Travel Agency), and in the case of self-initiative actions, the Client waives the right to a subsequent complaint, a refund and a claim for damages.
If the Client discovers any problems during the arrival/use of the service, he/she shall submit a complaint with the Agency within 24 hours of the arrival/use of service. If the Client does not file a complaint in accordance with the above conditions, the Agency will not consider such complaint.
ONLINE CREDIT CARD PAYMENTS
We are very well aware that nowadays it is difficult trusting different online sites when paying with your personal bank cards. We have made sure all your payments are completely safe and secured with the highest possible level of security, using SSL certificates.
SSL Certificates are small data files that digitally bind a cryptographic key to an organization’s details. When installed on a web server, it activates the padlock and the https protocol and allows secure connections from a web server to a browser. Typically, SSL is used to secure credit card transactions, data transfer and logins, and more recently is becoming the norm when securing the browsing of social media sites.
We offer two forms of payment you can use in the process of booking your trip on our website.
We use WSPay™ to authorize and charge credit cards. Your personal and credit card number information is protected by the highest security standards provided by the WSpay™ Online Credit Card Authorization System in accordance with the requirements of card issuers, card brands and PCI DSS standards. Credit card authorization and charging is carried out using the WSpay™ system for real-time card authorization and charging.
The entry and transmission of personal data and credit card number data is protected by SSL protocol using 256-bit encryption secured by WSpay™, an online credit card authorization system. Credit card authorization and payment is realized through the WSpay™ system for real-time credit card authorization and payment. WSpay system uses the highest standards of data protection and privacy.
All merchants who use WSpay are included in the 3D secure protection, which guarantees customers that their purchase is safe.
CURRENCY CONVERSION STATEMENT
All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
Declaration on the Protection of Personal Data Transfers:
Protection of personal data in accordance with the General Regulation on data protection of the European Parliament and Council No. 2016/679-Regulation and implementation of the General Data Protection Regulation
WSPay as a credit card authorization and credit card performer processes personal data as a processing agent and processes personal data in accordance with the General Regulation on the Protection of Data of the European Parliament and Council No. 2016/679 and the strict rules of the PCI DSS L1 Regulations on Protection of Registrations and data transfer.
WSPay uses 256-bit encryption SSL certificate and TLS 1.2 cryptographic protocol as the highest degree of data protection and data security.
Personal data used for authorization and collection purposes, or for performance of the contract or contract obligations, are considered confidential.
For the execution of the contract (authorization and payment), the following customer's personal information are required:
• Name and surname
• Zip code
• Card type
• Card number
• Card valid throe
• CVV card
WSPay does not process or use personal data except for the purpose of executing authorization and billing agreements.
WSPay warrants compliance with all the terms and conditions laid down in the applicable personal data protection regulations for personal data processing executives, and in particular the taking of all necessary technical, organizational and security measures, in particular with the PCI DSS L1 Certified.
Sal mare d.o.o. undertakes to protect the personal data of the Customers by collecting only the basic information about the Customers/Clients, which are necessary to fulfill our obligations; it informs the Customers about the manner in which the collected data is used, regularly provides the Customers with the option of choosing the use of their data, including the possibility to choose whether they wish their name to be removed from the list used for marketing campaigns or not.
All Customer information is strictly preserved and is available only to those employees who require them to perform their jobs. All employees and business partners of Sal Mare d.o.o. are responsible for observing the principle of privacy protection.
In accordance with the statutory provisions of the General Data Protection Regulation (EU) 2016/679, the Administrator respects your right to privacy by affirming that:
- personal data and information are sent to the Administrator willingly, and he is allowed to process that data;
- the personal data and information you provided to the Administrator will never be used without your consent, or in any way to deliver to third parties or otherwise used in a manner that would violate the law;
- the Administrator does not require that you share sensitive personal information as defined in the General Data Protection Regulation (GDPR) (EU) 2016/679;
- the provided information will be used by the Administrator legally and solely for the purposes associated with his / her work, that is, for the purpose of executing a service, of which he notifies you on the Site;
- after the fulfillment of the purpose for which the personal data is used, the data will be archived for as many years as prescribed by the laws determining the operation of our services;
- personal data used for the purposes of web site services are appropriate and consistent with what is appropriate for collection purposes;
WHO REVIEWS YOUR DATA
Your data is processed and reviewed by the management teams from the company:
Luxury Croatia Retreats
Sal Mare d.o.o.
Drage Markovića 58,
Director: Hrvoje Parlov
WHERE IS YOUR DATA STORED
Your data is stored in self-managing databases and third-party databases:
- Luxury Croatia Retreats dashboard (Administrator database)
- Contact Form 7 (Administrator database)
- MailChimp (Administrator database)
- Google (third-party databases)
- Facebook (third-party databases)
- PayPal (third party database)
All third-party databases are in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679. We do not share database data with any other third party.
WHICH DATA DO WE COLLECT
For our services we collect the following data:
- Name and Surname
- Phone number
- Check in date
- Check out date
- Number of people
- Full address
- Country of origin
- VAT number
For marketing purposes we collect the following data:
- Name and Surname
- Telephone number
- Interest in a specific service/s
HOW DO WE USE YOUR DATA
The Administrator agrees that he will not deliver, borrow or sell your information to a third party without prior notice and obtaining written consent of an individual.
For commercial or operational purposes, the manager uses a double opt-in application, which means that he only sends emails to those who explicitly agreed to receive emails from the Site. Using a special computer system that is protected from spam or password abuse, the Administrator reduces the possibility for a third party to misuse personal information of an individual.
HOW LONG DO WE STORE YOUR DATA
Your data is kept for as long as the laws regulating the operation of our services prescribe it’s storage.
Luxury Croatia Retreats dashboard (database): forever or until deleted (subscription termination
MailChimp (database): forever or until deleted (subscription termination)
HOW CAN YOU MANAGE YOUR DATA
Once you have shared your data with the Luxury Croatia Retreats database, you can always delete them as follows:
Type of data: Commercial offers
Each commercial material includes the subscription button at the bottom of the message. By suspending the subscription your data will be deleted from our database.
Type of data: Booking/Reservation information
You can always contact Luxury Croatia Retreats team to remove your information from the Luxury Croatia Retreats dashboard by emailing us at our official email address: [email protected] with the request: “Please delete and remove all personal information associated with my e-mail address. “
MONITORING WEB SITE USERS
When you search a web site and you are not logged in to any online service, you search it anonymously. As you search, your Personal Information Administrator does not collect any data. However, it monitors how the website is used, both by registered as well as anonymous users. One of the tracking methods we use is known as a “cookie”. Cookies are identifiers that are written on your computer’s hard drive, which will be recognized on the your next visit to the site without you registering. Cookies can not access data from your hard drive, download computer viruses, or any other personal information.
The website uses the following cookie providers:
- Google Analytics (Third Party Cookies)
- Facebook Pixel (Third Party Cookies)
- Google Adwords (Third Party Cookies)
WEB SITE SAFETY PROPERTIES
The Administrator is aware of the importance of security and hence strives to protect your personal information. Unauthorized access, use and disclosure are prevented by many security procedures and technologies. The personal information you enter on the Site is stored in restricted access systems in a controlled environment.
SALMARE d.o.o.,(hereinafter referred to as “the Administrator”) which manages the website luxury croatia retreats (hereinafter referred to as “the Site”), is aware of the importance of protecting personal data and privacy.
Personal Data Protection in Croatia is systematically regulated by the General Data Protection Regulation (EU) 2016/679 defining rights, obligations, principles and measures to prevent unlawful and unjustified practices with the privacy and dignity of the individual in processing personal data.
LINKS TO THE OTHER PAGES
HOW YOU CAN CONTACT US
Luxury Croatia Retreats
Sal Mare d.o.o.
Drage Markovića 58,
Director: Hrvoje Parlov
e-mail: [email protected]
ONLINE CONSUMER DISPUTE RESOLUTION PLATFORM (ORS PLATFORM)
Article 14 (1) of Regulation (EU) no. 524/2013. The on-line settlement of consumer disputes, which has been in force since 9 January 2016, stipulates the obligation of retailers established in the European Union participating in contracts for online sales or services and online markets established in the Union to be easily accessible. provide an electronic link to the ORS Platform on their website. The Internet Dispute Resolution (ORS) platform can be found at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
The Client confirms his/her express consent to the above conditions.
If it is not possible to settle disputes between the Travel Agency and the Client, by agreement and peacefully, the jurisdiction of court in Split is determined.