Good to know
HOW TO BOOK?
Luxury Croatia Retreats is a platform for finding luxury villas in Croatia.
Once you have found a villa on our search engine that suits you according to your needs, all you need to do is choose the dates and number of guests.
It depends on the villa whether you can instant book or book on-demand.
The first step is to fill out a form with personal information and then choose the type of payment. When the payment is over, you will receive automatic confirmation to the email you previously entered in the form. Then your reservation is confirmed via Luxury Croatia Retreats.
HOW TO PAY?
The Luxury Croatia Retreats system allows payment via bank transfer, credit card or Pay Pal
CAN I CHANGE MY RESERVATION?
- CHANGE DATE OF ARRIVAL AND DEPARTURE
If you have made a reservation and want to change the date of arrival or departure within 48 hours from the date of reservation, you are free to change the date if the villa has a free date that interests you.
- CHANGE THE NUMBER OF PEOPLE
Changing the number of guests is allowed if the number of people is not over the number which that villa can host and which is written on the page Luxury Croatia Retreats.
CAN I CANCEL MY RESERVATION?
Luxury Croatia Retreats has two types of cancellation policies:
If you meet the conditions for free cancellation, you must submit by e-mail or through the application evidence that you are entitled to free cancellation.
If you do not meet the conditions of the above two cancellation policies, you do not meet the conditions for a refund.
HOW CAN I RECEIVE MY REFUND FOR MY CANCELATION
If you meet the conditions for a refund, Luxury Croatia Retreats will refund your money within 15 days from the date of the request for a refund.
Refunds will be made using the same payment system you selected at the time of booking.
I NEED SOME RECOMMENDATIONS
If you need a recommendation on what to see where to rent a boat, car, yacht or simply which National Park to visit.
For all these questions you have your agent who is at your service during the booking and during your vacation in Croatia. The assigned agent is always the same from the first day you make the reservation. So you don’t need to meet a new agent every time
To make it easier to use this service, you have a Log in to Luxury Croatia Retreats.
You will receive a confirmation of the reservation immediately after the payment is made. Confirmation will be sent to the email you previously entered at the time of booking.
DO YOU STILL NEED HELP?
If you still have questions and we have not been able to give you all the information. Please feel free to contact us at: [email protected]